FAQs

Our services begin from the moment we receive your first e-mail or phone call until the end of your trip, often spanning several months. Listening to you, answering all your questions, offering unique insights, provide relevant advice such as where to go, where not to go, which hotels, most appropriate private tours, must include special experiences, etc. etc. In a nutshell, we advise, suggest and recommend everything and anything that we think will make your Spain vacation the trip of a lifetime.

Once the trip is finalized, we provide detailed documentation such as: Hotel vouchers, City Maps for all places visited (with hotels highlighted), our very extensive Restaurant (and tapas bars) Recommendations, a Travel Tips document, a Suggested Reading List before traveling as well as our 24 hour emergency phone number. Most important of all is the Day-to-Day Arrangements information sheet we prepare for you. This has all the key information about the private tours; meeting times, meeting places, guides’ names and contact information, pick up times for the transfers etc. Once in Spain, we are here to help with anything that may arise.

Firstly, we have negotiated excellent rates with hundreds of hotels throughout the country and it is you, our client, who benefits from this. Secondly, we only recommend those hotels that suit your requirements, tastes and budget. There are a plethora of hotels available, yet only a few that offer an ideal balance of quality, price and location and having people on our team having visited most if not all of the properties, our recommendations are a surer guarantee than some of the information available on travel websites where you cannot be sure the recommendations are legitimate.

Your time is valuable and your trip to Spain should be special, so isn't it worth making sure that you stay in properties that you like and enjoy? The team at Madrid & Beyond travel far and wide in Spain to visit hotels, write descriptions, take photographs, check restaurants, and so on, all in an effort to provide you with an overall service that one would find very hard to obtain from other sources. Save yourself countless hours of research and let us the experts plan a wonderful trip on your behalf. Please note that we arrange trips in their entirety, and that includes accommodation and private tours/special experiences.

All our service costs are absorbed into the total price that we quote you for your trip. We have excellent confidential negotiated rates with hotels so we are confident that you will be pleased not just with the price, but also the difference our knowledge of Spain can make to your trip.

No. Although we don't arrange travel insurance ourselves, we strongly recommend that you travel with an adequate form of insurance, covering all eventualities. If you are going to participate in adventure activities, where there is a risk of injury, do check that your policy covers you.

A tough one! This depends on many factors, for example: the time of year, how many days you have in Spain, how many people, if there are any children traveling, what your particular interests are, how active you like to be on your vacations, whether this is your first trip to Spain or not, if you are willing to self drive a rental car, whether there are any local holidays, what airport you fly into and out of… Once we know what you seek from your trip, what your interests and preferences are (and are not), and an estimated budget we are in a much better position to advise. So, get in touch with us and we'll answer this question then!

“Madrid and Beyond S.L.”  is a licensed and bonded travel company which protects each of its clients by fulfilling every legal, financial and insurance obligation required under Spanish law for retail travel companies. Furthermore, each of our providers has been inspected and is approved by the Spanish Government or, in the case of the autonomous communities, their respective local governments. Our License Number is CICMA 1161 and our F¡scal Number is B-82913195 Our office address is Calle Genova, 21. 5D Madrid 28004. Spain.

Madrid & Beyond has been operating since 1998 and has established a reputation as being one of Spain’s most professional and specialist inbound travel companies.

For endorsements, please feel free to contact the nearest Spanish Tourism Office to you. We often collaborate with the Spain Tourism Board on joint ventures.

In addition, we would be happy to provide you with references from those who have traveled with us, as well as from some of the world’s most prestigious travel companies who entrust their clients to us.

We are not a booking agency, but rather a specialist travel company; a team of experts on Spain who can offer you a unique perspective and the advice to help create the perfect trip. A 'booking engine' cannot do that.

Every customized or tailor-made trip we organize is different. There are no two trips that are the same. We simply do not like, nor do we believe in, 'package vacations'.

The cost of your trip is inclusive of all accommodation, breakfasts, private touring and special experiences, taxes, and our services, for which we are unable to provide a breakdown. The rates we have with our services providers are confidential.

We do not arrange international flight tickets; however we can book the internal flights in Spain as a courtesy, or you can book them yourself, as you prefer.

Yes, once all accommodation has been finalized, we can make all transport arrangements within Spain including tickets for the AVE (high speed train) and car rentals with GPS. We work with Avis, Europcar and other major rental car companies.

Most hotels offer discounts for children depending on the room requirements. If you are travelling with children, let us know and we will recommend those hotels that offer the best discounts, have connecting rooms or suites, and are child friendly.

Yes. Hotels must have non-smoking rooms and are allowed to have up to 30% smoking rooms. If this is a preference, please make it known to us when booking and we will ensure non-smoking rooms wherever possible.

Please refer to our Booking Conditions for details on cancellation fees/refunds etc.