FAQs
Find answers to common questions about our services
Experience. Knowledge. Insider Access. Reputation.
For over 25 years, we have poured our passion, knowledge, and expertise into curating exceptional journeys across Spain, Portugal, and their islands.
Our dedicated team of Travel Designers travels extensively, uncovering hidden gems, building key relationships, and gaining invaluable insights into the best places to stay and explore. Their first-hand experience ensures your journey is inspiring, seamless, and thoughtfully crafted from start to finish.
We take pride in offering an extraordinary range of private tours and exclusive experiences, providing insider access often unavailable elsewhere. From the finest guides in Iberia to an unrivaled network of collaborators, our connections set us apart. Combined with carefully selected luxury properties, from iconic urban hotels to boutique hideaways off the beaten path, your journey will be uniquely tailored to your preferences.
Our stellar reputation among top suppliers and travel advisors worldwide enables us to leverage our influence, ensuring every detail of your trip is nothing short of extraordinary.
For more information, see 10 Reasons to Book with Madrid & Beyond
At Madrid & Beyond, we specialize in curating entire journeys. Due to the high demand for access to our top guides and insider network, we must politely decline this request.
Our approach offers numerous benefits. Thanks to our strong personal relationships with the finest properties in Spain and Portugal, as well as the significant volume of business we bring them, we can secure exceptional value and deliver a level of service that goes far beyond what is typically available through online bookings.
Regarding amenities, we include these at most hotels; however, we generally avoid “corporate” gifts. Instead, we provide our travelers with personalized touches, elevating the concept of amenities to a more exclusive and bespoke level, more akin to first-class service than business class.
What truly sets us apart is the depth of our expertise. Our team regularly travels across the Peninsula and Islands to stay at or visit hotels, enabling us to make recommendations and provide service based on firsthand knowledge rather than reviews or hearsay. By entrusting us with every aspect of your trip, you’ll save countless hours of research and enjoy a seamless, tailor-made experience that caters to even the smallest details.
The cost of our services is included in the overall trip price and encompasses our time and expertise – the most creative team in Iberia curating bespoke itineraries. It also provides access to top guides and unique collaborators, a dedicated concierge service for restaurant bookings and special requests, 24/7 emergency support, exclusive amenities at properties, and a sustainable, paperless approach through our live travel app.
This app keeps itineraries up to date and ensures all essential travel information is always at your fingertips.
We see each of our tailored packages as a bespoke creation, the culmination of years of experience, meticulous research, and the collective expertise of our team. It’s not merely a collection of services assembled for specific dates but a thoughtfully designed journey crafted to be seamless and extraordinary.
Think of our packages as a dish prepared by a top chef. It’s not just the sum of its ingredients but also the expertise in sourcing the finest components, the skill in combining them harmoniously, the care in presenting them beautifully, and the dedication to delivering a memorable experience. Similarly, our process includes intangible elements: the time and effort invested in planning, the personal connections we bring, the commitment to exceeding expectations, and the responsibility we take for ensuring everything goes smoothly. These elements are part of our global price and are not billed separately.
Unlike booking platforms that focus on pricing individual services or DMCs that prioritize the lowest rates, we take a different approach. We pride ourselves on delivering unparalleled expertise, exclusive insights, and exceptional service, providing a level of quality and value that sets us apart.
Madrid & Beyond does not provide travel insurance; however, we strongly encourage our travelers to purchase comprehensive coverage to safeguard their investment against unforeseen circumstances.
Yes, Madrid & Beyond complies fully with all legal and financial requirements under Spanish law for retail travel companies. Our license number is CICMA1161, fiscal number B82913195, and legal address is Paseo de la Castellana, 40, 8ª Planta, 28046, Madrid, Spain. Since 1999, Madrid & Beyond has been a leading luxury inbound travel company, trusted worldwide for crafting exceptional tailor-made journeys. We currently arrange over a thousand bespoke trips annually.
For endorsements, you can contact your nearest Spanish Travel Office. We are also happy to provide client references and testimonials from esteemed travel companies who trust us with their clients. Additionally, our founder and CEO has been recognized on the Travel + Leisure “A-List” for several consecutive years.
As a company specializing in luxury travel, we have carefully cultivated a portfolio of exceptional suppliers and local experts to reflect our commitment to quality. We exclusively partner with the finest guides, drivers, and specialists across Iberia, and we work solely with top-tier 4- and 5-star properties or their boutique-style equivalents.
With these high standards in mind, our minimum average spend starts at €1,400 per day for a couple on trips of at least 7 days. Enquiries with lower budgets typically fall outside the scope of the tailored, high-end experiences we provide.
Sustainable Practices: We acknowledge the challenges the travel industry faces regarding sustainability and do not claim to be perfect or “eco-warriors.” However, we are committed to minimizing our environmental impact wherever possible. We operate 100% paperless and work closely with our partners to eliminate wasteful practices and promote renewable energy solutions. Additionally, we strive to reduce the carbon footprint of our travelers as much as current policies allow.
Giving Back: We are committed to supporting local communities across Iberia, with a focus on craftspeople, artisans, and those in traditional industries facing challenges in the modern world, such as local fishing communities. In 2025, we aim to launch a Foundation that will formalize our current efforts and enable us, and our travelers, to create a meaningful and lasting legacy.