1.1 These Terms & Conditions set out the basis upon which clients (“you” or “travelers”) agree to and accept the services provided by Madrid & Beyond (“M&B”, “us” or “we”) in connection with trip reservations and other travel arrangements.

1.2 Your booking with Madrid & Beyond is subject to these Terms & Conditions together with your confirmed proposal and itinerary and any other terms expressly agreed in writing between you and Madrid & Beyond in connection with your booking. Together, these documents form the agreement between you and Madrid & Beyond.

1.3 By confirming a booking or making any payment towards it, you acknowledge that you have read, understood and accepted these Terms & Conditions on behalf of yourself and all travelers included in the booking.

1.4 Where a booking is made through a Travel Advisor or other authorized representative, the provisions relating to Travel Advisors set out in these Terms & Conditions will apply.

1.5 We may amend these Terms & Conditions from time to time. The version in effect when your booking is confirmed will apply to that booking, unless a subsequent change is expressly agreed with you in writing. The most recent version of these Terms & Conditions may always be consulted on the Madrid & Beyond website.

1.6 Madrid & Beyond is a duly registered travel agency in Spain (CICMA 3227) and maintains the financial guarantees and protections required under the regulations applicable to its activities.

2.1 Madrid & Beyond designs, plans and coordinates tailor-made travel programs and arranges the individual travel services required for their delivery. Accommodation providers, transportation companies, guides, activity providers and other third-party suppliers (“Suppliers”) are independent businesses and, in relation to the services they provide, Madrid & Beyond acts as an intermediary between the traveler and the relevant Supplier.

2.2 Madrid & Beyond exercises reasonable care in the selection and coordination of its Suppliers. Each Supplier remains responsible for the performance of the services under its operational control, and M&B is not responsible for independent acts or omissions of a Supplier except to the extent that liability arises from M&B’s own acts, omissions or obligations under applicable law.

2.3 Services provided by Suppliers may be subject to the Supplier’s own terms and conditions and to the laws, regulations, tariffs, conditions of carriage or other rules applicable to the service concerned.

Restaurant Reservations
2.4 Where Madrid & Beyond recommends restaurants or assists with restaurant reservations, unless expressly included and paid for as part of your confirmed itinerary, the restaurant service is contracted directly between you and the restaurant and any charges are payable directly by you.

2.5 Restaurant reservations remain subject to the restaurant’s own terms, including any cancellation, no-show, deposit or credit card requirements.

3.1 Except in the case of a Late Booking, a deposit of 25% of the full cost of your trip (the Deposit) is payable when you confirm that you wish us to proceed with the booking, with the balance due one month before the trip commencement date. In exceptional circumstances, where confirmation payments required by Suppliers exceed our standard Deposit, the Deposit may be adjusted accordingly and we will inform you before confirmation. The Deposit is non-refundable once the booking has been confirmed.

3.2 Until the required Deposit has been received, we will not make reservations on your behalf and prices, availability and trip arrangements are not guaranteed. If the balance is not received by the due date, your booking may be treated as cancelled by you and the cancellation provisions in Section 5 will apply.

3.3 Once we receive the Deposit, or full payment in the case of a Late Booking, we will confirm your booking in writing and provide the relevant trip information, including the itinerary, trip commencement date, total price, amount received and balance due date.

3.4 A Late Booking is a booking confirmed within 30 days of the trip commencement date. Full payment is required at confirmation for a Late Booking. We do not charge an additional administrative fee solely because a booking is made within this period.

Currency and Payment Processing
3.5 All Madrid & Beyond prices are quoted and maintained in Euros (€). Payments must be made through our designated payment platform, Flywire, using one of the payment methods and currencies made available for your booking. Where payment is made in a currency other than Euros, Flywire will display the exact total amount to be charged in the selected currency before you authorize the transaction. This is the final amount charged by Flywire for that transaction, with no additional Flywire processing or currency conversion fees added separately afterwards.

3.6 Where you choose to make payment in a currency other than Euros, the total amount payable in that currency will be determined by Flywire and displayed to you before you complete the transaction. The contractual value of your booking remains the confirmed amount in Euros (€).

3.7 Any refund due from Madrid & Beyond will be calculated and issued in Euros (€), regardless of the currency or payment method originally used. Madrid & Beyond is not responsible for the amount ultimately received in another currency or for any difference resulting from exchange-rate movements, currency conversion or charges applied by banks, card issuers, payment providers or other financial institutions.

Payment Disputes
3.8 If you believe that any payment made to Madrid & Beyond is incorrect, or if you have a concern regarding services charged or provided, you agree to contact us in the first instance and give us an opportunity to investigate the matter and seek an amicable resolution.

3.9 If a payment relating to your booking is reversed, disputed or otherwise withheld, Madrid & Beyond reserves the right to suspend any services that have not yet been provided until the payment position has been resolved and the funds due under the booking are available to us.

3.10 The initiation of a payment dispute or chargeback does not constitute cancellation of the booking, nor does it extinguish or otherwise affect any payment obligation, cancellation charge or other amount properly due to Madrid & Beyond under these Terms & Conditions.

3.11 Where a payment is reversed or recovered from Madrid & Beyond following the provision of the relevant services, any amount properly due for services already provided will remain payable to Madrid & Beyond, together with any reasonable costs incurred by Madrid & Beyond in recovering that amount.

4.1 Madrid & Beyond provides a global price for the travel arrangements and services included in your confirmed proposal. Our pricing reflects not only the individual services included in your itinerary, but also the planning, design, coordination and operational support involved in creating and delivering your trip. For this reason, prices are provided on a global basis and we do not provide an itemized breakdown of the cost of individual components.

4.2 All prices quoted by Madrid & Beyond are in Euros (€) and include applicable taxes. Local tourism or city taxes payable directly by travelers at hotels or other establishments are not included unless expressly stated otherwise.

4.3 Only those services expressly included in your confirmed proposal or itinerary form part of the agreed price. Any additional services requested subsequently will be subject to availability and additional cost.

Price and Availability Changes
4.4 All proposals are subject to availability and to the prices applicable at the time of confirmation. Prices and availability may therefore change until your booking has been confirmed and the required Deposit has been received.

4.5 Once your booking has been confirmed, the agreed price will not normally change except where an adjustment results from a change requested by you, a change in the number of travelers, the addition or modification of services, or other circumstances expressly provided for in these Terms & Conditions.

4.6 In the unlikely event that a Supplier makes an unexpected change affecting a confirmed service, Madrid & Beyond will endeavor to maintain the original arrangements or offer a suitable alternative. If an alternative involves a material difference in cost, we will inform you before confirming it whenever possible.

5.1 You must notify Madrid & Beyond of any cancellation by email or other written communication accepted by us. Cancellation will take effect when the notification is received by Madrid & Beyond.

5.2 All cancellations and no-shows are subject to the following non-refundable cancellation charges:
• More than 30 calendar days before the trip commencement date: the Deposit.
• 15-30 calendar days before the trip commencement date: 50% of the full cost of the trip.
• 7-14 calendar days before the trip commencement date: 75% of the full cost of the trip.
• 6 calendar days or less before the trip commencement date: 100% of the full cost of the trip.

5.3 Where a booking includes items or services subject to cancellation charges imposed by a Supplier that exceed the charges set out in Section 5.2, the higher Supplier cancellation charges will apply to those items or services. Certain services may be subject to cancellation charges of up to 100% from confirmation.

Cancellation by Individual Party Members
5.4 If one or more, but not all, members of your party cancel their participation in the trip, the cancellation charges set out in Section 5.2 will apply to the portion of the trip attributable to the cancelling traveler(s). Any additional non-refundable charges or cancellation fees imposed by Suppliers in connection with the cancellation will also apply.

The remaining travelers acknowledge that the price of their trip may need to be adjusted to reflect the reduced number of participants. This may include increases in shared costs such as accommodation, transportation, guides, activities or other services originally priced on the basis of the confirmed party size. Any such additional costs will be communicated to the remaining travelers as soon as possible.

Partial Cancellations
5.5 A partial cancellation occurs when you cancel or remove a significant part of your confirmed itinerary without cancelling the trip in its entirety. This may include changing your arrival or departure date, cancelling accommodation, transportation, guided experiences or other confirmed services, or otherwise making a significant reduction to the scope of the confirmed trip.

Partial cancellations will be subject to the cancellation charges set out in Section 5.2, calculated on the cost of the cancelled portion of the trip. Where any cancelled service is subject to higher or additional non-refundable Supplier charges, these will also apply in accordance with Section 5.3.

Where a requested change substantially alters the dates, duration or overall structure of the confirmed trip, Madrid & Beyond reserves the right to treat the change as a cancellation of the original booking and the creation of a new booking.

Unused or Missed Services
5.6 No refund will be provided for any service included in your confirmed itinerary that is missed, declined or not used by you, including as a result of late arrival, early departure, a change of plans or any other circumstance personal to you.

Where possible, Madrid & Beyond will assist with alternative arrangements. Any additional services, changes or costs resulting from such circumstances will be subject to availability and payable by you.

Changes Requested by You
6.1 If you wish to change your booking, you must notify us in writing as soon as possible. While we will try to assist, we cannot guarantee that a requested change can be accommodated. We may charge a reasonable amendment fee to cover the administrative work involved and will inform you of any such fee when considering your request.

6.2 You are responsible for any expenses incurred or imposed as a result of a requested change, including Supplier cancellation or amendment charges and the cost of replacing non-refundable services, tickets or transportation.

Postponements and Rebooking
6.3 A request to postpone or reschedule a confirmed trip will be treated as a change to your booking and is subject to availability and to the terms and conditions of the relevant Suppliers. Madrid & Beyond will do its best to accommodate such requests, but a postponement or change of travel dates cannot be guaranteed.

6.4 Any non-refundable costs, Supplier charges or other expenses resulting from the postponement or rebooking will be payable by you, together with any increase in the cost of the rescheduled trip. Where a credit can be obtained from a Supplier, it will remain subject to that Supplier’s conditions, including any validity period or restrictions on its use.

6.5 Where the requested postponement cannot reasonably be accommodated, or would require the confirmed trip to be substantially rebooked or redesigned, Madrid & Beyond reserves the right to treat the request as a cancellation of the original booking, in which case the cancellation terms set out in Section 5 will apply.

Changes by Madrid & Beyond
6.6 While we will always try to avoid alterations to confirmed arrangements, these may occasionally become necessary. If a confirmed service can no longer be provided as planned, we will notify you as soon as possible and, where appropriate, offer a suitable alternative.

Where a proposed change is material and is not acceptable to you, you may reject the alternative offered. In such case, Madrid & Beyond will refund the amount attributable to the affected service that will no longer be provided. This refund will constitute full and final settlement in respect of that affected service, and no further refund or compensation will be payable in relation to the change.

Minor adjustments that do not materially affect the nature or overall quality of the confirmed arrangements will not give rise to a right to a refund.

6.7 In exceptional circumstances, Madrid & Beyond may be required to change or cancel part of the confirmed arrangements, or cancel the trip in its entirety, as a result of Force Majeure. In such circumstances, Madrid & Beyond cannot guarantee that the affected arrangements or trip can be postponed or rescheduled, or that any refund or credit will be available. Any alternative arrangements, rescheduling, refunds or credits that may be available will be subject to the circumstances of the event, the terms imposed by the relevant Suppliers and any amounts that can be recovered from them. The provisions of Section 7 will apply.

7.1 Neither Madrid & Beyond nor its Suppliers shall be liable for any loss, damage, compensation, cancellation, delay, additional cost or expense resulting from our inability to perform, or properly perform, any contractual obligation due to circumstances beyond our or our Suppliers’ reasonable control (“Force Majeure”).

7.2 Force Majeure includes any event which we or the relevant Supplier could not reasonably foresee or avoid, including, but not limited to, war or threat of war, civil unrest, terrorist activity, industrial disputes or strikes, natural or man-made disasters, fire, severe or adverse weather conditions, epidemics or pandemics, government action or restrictions, and the closure or disruption of borders, airports, seaports, roads or other transport infrastructure.

7.3 Where Force Majeure prevents, materially affects or requires the cancellation or alteration of a trip or any part of it, neither Madrid & Beyond nor the traveler shall be liable to the other for compensation, damages, reimbursement or other losses arising from the resulting non-performance. Force Majeure does not, in itself, create an automatic entitlement to a refund, credit, postponement or rescheduling of amounts already paid.

Madrid & Beyond will use reasonable efforts to assist with alternative arrangements where these are available. Any refund or credit, if any, or any postponement or rescheduling will depend on the circumstances, the terms imposed by the relevant Suppliers, and any costs or commitments already incurred in connection with the original booking.

7.4 Any additional costs arising from alternative arrangements, extended stays, changes of route, transportation, accommodation or other services required as a result of Force Majeure shall be the responsibility of the traveler.

7.5 Madrid & Beyond strongly recommends that all travelers purchase comprehensive travel insurance immediately upon confirmation of their trip, providing adequate protection against cancellation, trip interruption, medical emergencies and other unforeseen circumstances that may affect their ability to travel.

8.1 Madrid & Beyond will exercise reasonable care in designing, planning and coordinating the travel arrangements included in your confirmed trip. The role and responsibility of independent Suppliers are set out in Section 2.

Services Arranged Independently
8.2 Madrid & Beyond is not responsible for flights, transportation, accommodation or other travel arrangements that are not booked or expressly included by us as part of your confirmed itinerary.

8.3 If a delay, cancellation, schedule change or other disruption affecting independently arranged travel causes you to miss or alter any service booked through Madrid & Beyond, we will do our best to assist with the necessary arrangements. However, any resulting additional costs or non-refundable services will remain your responsibility.

8.4 Madrid & Beyond will not be liable for losses resulting from circumstances outside our reasonable control, services that do not form part of our agreement with you, or loss or damage that could not reasonably have been foreseen on the basis of the information provided to us.

8.5 To the fullest extent permitted by applicable law, and except in respect of any liability which cannot lawfully be limited or excluded, the maximum aggregate liability of Madrid & Beyond arising out of or in connection with your trip, whether in contract, tort (including negligence) or otherwise, shall not exceed the total amount paid to Madrid & Beyond for the trip giving rise to the claim.

8.6 You are responsible for losses, damage or claims arising from the misconduct or wrongful acts or omissions of you or members of your party. You will reimburse Madrid & Beyond for losses or costs incurred as a direct result of such conduct.

8.7 Nothing in these Terms & Conditions excludes or limits any liability which cannot lawfully be excluded or limited under applicable law.

9.1 We are committed to making your trip as rewarding and seamless as possible, and timely cooperation is important to the planning process. You agree to respond to requests for information or approval sufficiently promptly to avoid unnecessary delays.

Accuracy of Information
9.2 You are responsible for ensuring that all information provided to Madrid & Beyond in connection with your booking is complete and accurate, including travelers’ names, contact details, travel dates, passport information and any dietary, mobility or other requirements relevant to the arrangements we are making on your behalf.

9.3 Madrid & Beyond will not be responsible for any loss, disruption or additional cost resulting from inaccurate, incomplete or late information provided by you or on your behalf. Any costs incurred in correcting or modifying arrangements as a result will be payable by you.

Travel Documents and Entry Requirements
9.4 You are responsible for ensuring that you and all members of your party hold valid passports, visas and any other documents required for entry to, travel within and return from the countries included in your trip. Requirements vary according to nationality and may change. Any information we provide is for general assistance only and official requirements should be confirmed with the relevant authorities and transportation providers.

9.5 You are responsible for checking that the details on your travel documents are correct and for bringing any error or discrepancy to our attention immediately. You are also responsible for safeguarding your travel documents.

Bookings through a Travel Advisor
9.6 Where your booking is made or managed through a Travel Advisor or other authorized representative, you authorize that person to communicate and provide instructions to Madrid & Beyond on your behalf in connection with your trip.

9.7 Information, approvals, requests, payments or instructions provided to Madrid & Beyond by your Travel Advisor or authorized representative may be relied upon by us as having been provided or authorized by you. Similarly, information and documents relating to your booking provided by Madrid & Beyond to your Travel Advisor or authorized representative will be considered as having been provided to you.

9.8 Where a Travel Advisor or authorized representative confirms a booking on your behalf, they are responsible for ensuring that you have been provided with these Terms & Conditions before the booking is confirmed.

Activities
9.9 Certain activities included in or arranged as part of your trip may involve an inherent degree of risk. By choosing to participate, you acknowledge and accept the risks ordinarily associated with the activity and agree to follow all reasonable safety instructions provided by Madrid & Beyond and the relevant Supplier.

9.10 You are responsible for deciding whether an activity is appropriate for you, taking into account your personal circumstances, abilities and experience. Madrid & Beyond reserves the right, or may support a Supplier’s decision, to restrict participation where reasonably considered necessary for safety.

Children and Minors
9.11 Children and travelers under the age of 18 remain at all times under the responsibility, care and supervision of their parents, legal guardians or other accompanying responsible adults. Madrid & Beyond, its employees, representatives, guides and Suppliers do not assume responsibility for the supervision or care of minors during the trip.

9.12 Parents, guardians or accompanying responsible adults are responsible for ensuring that activities are appropriate for the age, abilities and circumstances of the minors in their care and for ensuring compliance with any age, safety or participation requirements established by the relevant Supplier.

9.13 Madrid & Beyond should be informed in advance of the ages of all minors traveling so that appropriate arrangements can be made.

Conduct
9.14 You are responsible for ensuring that you and all members of your party do not behave in a way that causes danger, serious disruption, distress, offence or damage to others or their property. Where, in our reasonable opinion or that of a Supplier, such conduct requires action for the safety or wellbeing of others, appropriate steps may be taken, including termination of affected arrangements. In such circumstances, refunds or compensation will not be due for services lost as a result of the conduct, and you may be responsible for any costs incurred as a direct consequence.

10.1 You are responsible for informing Madrid & Beyond, before your booking is confirmed and as early as possible, of any mobility, accessibility, medical, dietary or other requirement that may affect the arrangements we make for your trip. If any such requirement arises or changes after confirmation, you should inform us promptly.

10.2 Madrid & Beyond will make reasonable efforts to accommodate requirements notified to us, but cannot guarantee that all destinations, properties, transportation, activities or other services will be suitable or able to accommodate every requirement.

10.3 Where a requirement has not been disclosed in advance, or changes after services have been confirmed, any necessary modifications will be subject to availability and any resulting additional costs will be payable by you.

Special Requests
10.4 We are happy to communicate special requests to the relevant Suppliers and will do our best to accommodate them. However, a special request cannot be guaranteed unless it has been expressly confirmed by Madrid & Beyond as part of your booking. Where fulfilling a request involves an additional cost, this will be communicated to you before the relevant arrangement is confirmed.

Assistance During Your Trip
11.1 Madrid & Beyond provides travelers with contact details for assistance during their trip, including access to emergency support outside normal business hours.

11.2 Our emergency service is intended for genuine situations requiring immediate assistance and which cannot reasonably wait until normal business hours. Non-urgent requests, itinerary changes and other routine matters will be handled during normal business hours.

11.3 Where assistance is required as a result of circumstances outside Madrid & Beyond’s control, we will do our best to assist, but any additional services or costs incurred will be payable by you unless otherwise agreed.

Complaints
11.4 Our priority is to ensure that you enjoy your trip and that the arrangements we have made meet the high standards you expect from Madrid & Beyond. While we fully expect you to be satisfied with your experience, travel can occasionally involve circumstances that do not go as planned.

11.5 In the unlikely event that you experience a problem with any of the services provided during your trip, please inform Madrid & Beyond as soon as possible so that we have an opportunity to investigate the matter and, where possible, assist in resolving it while you are traveling.

11.6 If the matter cannot be resolved during the trip, any complaint should be submitted to Madrid & Beyond in writing as soon as possible after your return, providing sufficient information for us to investigate the circumstances.

11.7 Failure to notify us of a problem while you are traveling may affect our ability to investigate or remedy the matter and will be taken into account when assessing any subsequent complaint.

Law & Jurisdiction
12.1 These Terms & Conditions and all matters arising from or in connection with them are governed by Spanish law and subject to the jurisdiction of the Spanish courts.

Privacy and Personal Information
12.2 Madrid & Beyond processes personal information provided in connection with your booking for the purpose of planning, arranging and delivering your trip, communicating with you and administering your booking.

12.3 Where necessary for these purposes, relevant information may be shared with Travel Advisors, accommodation providers, transportation companies, guides, activity providers and other Suppliers involved in the delivery of your trip.

12.4 Personal information will be handled in accordance with applicable data protection law and Madrid & Beyond’s Privacy Policy, available on our website.

Severability
12.5 If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed only to the extent necessary, without affecting the validity or enforceability of the remaining provisions.

Waiver
12.6 Any failure or delay by Madrid & Beyond in exercising a right or enforcing a provision of these Terms & Conditions on a particular occasion will not constitute a waiver of that right or prevent us from enforcing it subsequently.